Work orders are commonly used products or services which can be tracked separately such as installation of a popular appliciation, distribution of items or completion of typical actions for a new hire, running of a weekly or monthly script for a particular application or a scheduled process on specific period of time. In Incidon ITSM Work orders begins with an incident ticket. Triage group evaluate the incident and if it needed a work order, a work order be created and assigned to an appropriate agent. This agent will act as the work order manager. Work ordrers needs approval and it will start with approval task and ends with implementation task.
The process of work order management in Incidon ITSM is fairly simple. Once a work order request is creted and and assigned to an agent , who will manage the work orders, a task will created and assigned to the default approver of the group . Once the Work order is approved implementation task is created and assigned to an agent . The agent will complete the work order and close the work order request.
Successful work order management in Incidon will ensure quality of efficiency of the delivery of appropriate product or services on time. It is the policy of your organization which decides e what types of products or services delivery are to be considered as work orders.