Event Management in Incidon ITSM is the process which monitors all events that occur through the IT services and operations. The events can be related to the normal operations or with other conditions.
Every ITSM process has events such as pre defined due date ,start date, end date, Scheduled start date, Scheduled end date, actual start date , actutal end date etc. Incidon ITSM event management is tightly integrated to the Incidon calendar.
Events in Incidon ITSM event management are categorized into two groups. One is ITSM process related events such as due date , start date which automatically displayed as an event entry in the calendar. These event entries in the calendar can’t be edited or changed by the users. The display of such events in the calendar is for the information view purpose only.
The second category is any other event which users can create manually. These type of events can be created or modified by the user any time. The ITSM process related events are displayed in calendar with different colors to identify the process. Other events in the calendar are all displayed in purple. User can click the empty part of the date block in the calendar in order to create a new event and a data entry form will be popped up and read for the data input. Users can click the existing events in order to make changes. Event management in Incidon ITSM is seamless and successful event management in Incidon ITSM establish accuracy in the process information and generate accurate information for reporting .