Incidon change management system ensures that all changes made to the IT applications or infrastructure are handled efficiently and effectively while accounting for risk and reducing the impact of changes on business users and processes. Incidon Change Management improve availability and performance of the IT infrastructure.
The goal of the IT change management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all IT changes, in order to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.The Information Technology Infrastructure Library (ITIL) provides a set of best practices for change management that makes it easier for IT professionals to roll out and prioritize changes efficiently, without negatively impacting customers or agreed-upon service levels. Old technologies need to be replaced, while existing solutions require upgrades to address more demanding regulations. Finally, IT needs to roll out new solutions to meet business demands.
Change management is an import part of IT service management process. Change management occur only when there is a change needed for an application/Software , Infrastructure or database. In Incidon, origin of a change request begin with an incident ticket. If the resolution of the incident recommend a change, a change request will officially be created . Change request will be assigned to an agent/analyst at the time of the creation itself. This assigned agent will act as the change manager for the change request and will manage the change request and the related tasks. Incidon change management is controlled by different tasks. There different task types such approval task, Build/development task, Testing task, Deployment tasks etc. A typical change request begin with approval task and end with deployment task. Change manager can create and assign other tasks as well on as needed basis. The status of the change request is changed based on the completion of each tasks. In order to qualify to include in a release, A change request must have deployment task assigned . when the change request is deployment ready, it will be included in the attached release. In release view you can see whether a change request is ready for release or not. Incidon is the Best ITSM for Small and Medium sized businesses